Take or steal a ticket in RT

Take a ticket 

Before you work on a ticket in RT, you must take the ticket. This is to show others that you are working on it, and it makes it easy for you to find it again.

1. Start by navigating to the queue you will work in 
2. Click on a ticket you want to take
3. Click on Take at the top right. See screenshot:

Steal a ticket

If you need to work on a ticket owned by someone else, you can steal the ticket. For example, if someone is away from work, or it has been agreed that you will take over. 

Stealing a ticket works the same way as taking a ticket, only it will say Steal instead of Take on the button you will click.