How to mark a ticket as spam
- Be in the ticket you want to mark as spam
- Click on "IsSpam" under the Actions menu
- The ticket is now marked as spam and will no longer be available in the queue you are working in.
Access to the ticket after it is marked as spam
You do not have access to the ticket after it has been marked as spam. If a ticket is marked as spam by mistake, you can contact IT-help.
They will move the ticket back to a queue you have access to.
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