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Export a ticket to Elements from RT

It is important to assess all tickets that come into RT to determine whether they should be archived. UiO uses the archiving system Elements. Elements follows the Noark standard, which is a Norwegian standard for document management. RT does not follow the Noark standard.

The export function in RT transfers the content of the ticket to your email. Once you have exported the content to your email, it can be imported into Elements.

How to export a ticket to Elements:

  1. Be in the ticket you wish to export.
  2. Go to Actions and select Export.
  3. A page will now open where you can see the content being exported.

    Red circle around the 'Export' button.

     

  4. Enter your email address and select Send email.

    Example of what it looks like after you click 'Export'.

  5. You have now exported the ticket to your email inbox and can import it into Elements from there. See here for guidance on archiving emails in Elements.
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Published July 14, 2025 1:25 PM - Last modified July 14, 2025 10:03 PM
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